·  WHAT SHOULD I WEAR TO THE THEATRE?
There is no formal dress code at our shows. Most of the people you will see in the audience will probably be dressed in a "business casual" style. Gentlemen should remove their hats.

·  HOW EARLY MUST I ARRIVE?
We suggest that you arrive at least 30 minutes before the show. Those arriving after the show begins may not be seated until there is a suitable "break" in the performance, as determined by the Theatre Manager or the ushers.

·  HOW LONG IS THE SHOW?
Most shows run about 2-1/2 hours, including a 15 minute intermission.

·  ARE CHILDREN ALLOWED IN THE THEATRE?
We do not set age limits for any of our productions. Children as young as 6 have been known to enjoy our shows.

·  DOES MY CHILD NEED A TICKET? CAN HE SIT ON MY LAP?
Fire regulations require that everyone in a live theatre audience, regardless of age, must have an assigned seat and a ticket. This is the case even if the child sits in your lap and not in his assigned seat.

·  ARE THERE DISCOUNTS FOR CHILDREN, STUDENTS OR SENIORS?
Yes, normally. Students 18 and under, and seniors 60 and over.  Ticket prices are set by the performers and their groups.

·  IS THERE A DISCOUNT FOR SAME-DAY TICKETS?
Limited same-day or "rush seating" discounts may sometimes be offered as a special promotion by the group sponsoring the show. Generally speaking, however, they are not available. If they are not specifically advertised, you may assume that there are none.

·  WHAT ABOUT GROUP RATES? HOW MANY DO I NEED FOR A GROUP DISCOUNT?
Group discounts are often available for our events, for groups of 20 or more. Please call the box office for full details at 945-7299.

·  CAN I TAKE PICTURES OF THE SHOW?
No. Cameras, video cameras and any other sound or image-recording devices are all strictly forbidden in the theatre.

·  CAN I BRING MY OWN FOOD AND DRINKS?
No. There is no food or drink allowed in the auditorium. Anyone disturbing other patrons with munching, crunching or the rattling of potato chip bags may be asked to leave.

·  DO I HAVE TO BUY TICKETS IN ADVANCE, OR CAN I BUY THEM WHEN I COME TO THE THEATRE?
There is no requirement that you purchase advance tickets. You may buy your tickets at the box office as you enter the theatre, but you will be gambling that there are still seats available. Some performances sell out in advance and you may find that your seating choices are very limited, if there are any remaining seats at all.

·  IS THE THEATRE WHEELCHAIR-ACCESSIBLE?
Yes, there is wheelchair and assisted seating available in the theatre.  The theatre has been refigured to accommodate more wheelchair seating, thanks to The musical Comedy Guild and the Algoma District Board of Education.

·  I MUST HAVE AN AISLE SEAT. HOW CAN I BE SURE MY SEAT IS ON AN AISLE?
If you have any specific seating needs, please order your tickets directly from the box office. Send in your order early, though, as all seats, including aisle seats are assigned on a first-come, first-served basis.

·  WHAT IF I CAN'T MAKE IT TO THE SHOW?
CAN I GET A REFUND OR EXCHANGE MY TICKETS FOR ANOTHER DATE?
Sorry, but the answer is no. Reserved-seat theatre ticket sales are final. There are no refunds or exchanges. Make sure you get the date right, and check your tickets when you make your purchase.

·  WHAT IF I LOSE MY TICKETS?
Tickets, once issued, cannot be re-issued; they are like cash and cannot be reprinted. Please keep your tickets in a safe place. If you do lose your tickets, please call us as soon as you become aware of the loss: 705-945-7299. We cannot reprint your tickets, but we can issue a seating voucher for you to pick up at the box office.

·  I'M ORDERING TICKETS ONLINE,  CAN THEY MAIL THEM TO A FRIEND OR RELATIVE'S ADDRESS?
No, they cannot. The mailing address on your order must match the billing address registered for the credit card used. This is for your protection as well as ours. If you don't want your tickets mailed to you, you can request that they be held for you at the box office. Note: This service will be only available for the new season starting in September.

·  CAN SOMEONE ELSE PICK MY TICKETS UP AT THE BOX OFFICE FOR ME?
Anyone collecting tickets at the box office which were pre-purchased online must show the credit card with which the tickets were purchased. This rule is to prevent fraudulent use of an improperly obtained credit card number in any telephone or online transaction.

·  WILL YOU RESERVE SEATS FOR ME BY EMAIL? I WILL PAY WHEN I COLLECT THE TICKETS.
No, sorry, we cannot do this. Tickets are not "reserved" until purchased. They cannot be held for you against future payment.

·  ARE YOUR PRICES IN U.S., OR CANADIAN DOLLARS?
All our quoted prices are in Canadian dollars.

·  ARE THERE TAXES ON TICKETS?
Tax is included in the quoted ticket price; it is not added on.

·  I AM A VISITOR TO CANADA. CAN I GET A REFUND ON THE GST WHEN I LEAVE THE COUNTRY?
Unfortunately, no. Refunds are given only on taxes paid on goods purchased in Canada and exported, unused, from Canada. Your theatre ticket is considered "used" in Canada and the tax paid on it is not refundable.

·  CAN I ASK THE CAST TO SING HAPPY BIRTHDAY TO AUNT BETTY?
No, not while there is an audience in the theatre. You may certainly ask the cast, crew and front-of-house staff to stay late and perform privately for you, but you will then be responsible for paying them, not to mention renting the theatre.

·  CAN I BE PUT ON A MAILING LIST TO BE NOTIFIED OF SPECIAL OFFERS AND UPCOMING EVENTS?
Yes you can! Just email to manager@kctc.ca or call us at 705-945-7309.

Anything we've left out? Contact us by phone at 705-945-7309 or by info@kctc.ca